Refund policy

REFUND POLICY

SUPPLEMENT RETURN & REFUND POLICY


For non defective items and items that are received in 100% condition, we charge a 30% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 30% Restocking Fee.

We want you to be completely satisfied with your wellness journey. However, due to the nature of ingestible products, we have specific safety protocols:

  • Health & Wellness Safety: For safety and quality control, opened health/wellness items cannot be returned or exchanged.


  • Unopened Items: Unworn, unwashed, or unopened merchandise in original packaging can be returned within 30 days of the original order date.


  • Restocking Fee: For non-defective items returned in 100% condition, we charge a 30% restocking fee.


  • Defective/Incorrect Items: If you receive a defective or incorrect supplement, we cover the return shipping cost and replace the item immediately.


  • How to Start a Return:

    1. Email {ecconnectsshop@gmail.com} with your Name, Order Number, and a picture of the product.

    2. Our team will review your request and provide feedback within 24-48 hours.

    3. If approved, we will provide a return label. Do not send your purchase back to the manufacturer address.

REFUND EXCEPTIONS & CANCELLATIONS

  • Address Errors: We do not offer refunds if a customer enters the wrong shipping address. If the order is returned to us, you may choose to pay a reshipping fee.

  • Order Cancellations: Because our fulfillment team works quickly to get your supplements to you, we can only cancel or modify orders within the first 12 hours after purchase.

  • Clearance: Items sold on clearance are final sale and cannot be returned or refund

 

 





PAYMENT POLICY

FDA Compliance Disclaimer: This product is not intended to diagnose, treat, cure, or prevent any disease.

Health & Safety Policy: For the protection of all customers, any health or wellness items (ingestibles) cannot be returned or exchanged once opened. Unopened products may be returned within 15 to 30 days of delivery, subject to a 30% restocking fee.

Secure Shopping: We use state-of-the-art SSL encryption technology to ensure your personal and credit card information remains 100% safe

For any questions regarding our terms or your order, please contact {ecconnectsshop@gmail.com}

We accept all form of payments listed below:

Visa, Mastercard, Discover, Amex, Paypal